Last updated August 15, 2026

Refund Policy

This Refund Policy explains how refunds and subscription cancellations work for Contents.Team purchases processed through Paddle. It forms part of our Terms of Service.

1. 14-day refund window

You may request a full refund for any purchase processed through Paddle within 14 calendar days of the transaction date. Requests submitted within this 14-day refund window will receive a full refund. This applies to subscription fees, seat charges, usage charges, add-ons, and other purchases processed by Paddle.

2. How to request a refund

Submit your request within 14 calendar days of the transaction date using the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email, the support link in your receipt or account billing page, or Paddle's buyer support portal. You may also contact support@contents.team for help locating the correct transaction. Do not send full card or bank-account numbers.

3. Refund processing

Paddle is the authorized reseller and Merchant of Record for these purchases and processes refunds. We will approve every request submitted within the 14-day refund window, and Paddle will process the full refund within 14 days. Access associated with a refunded purchase will end when the refund is issued.

4. Subscription cancellations

You may cancel a subscription at any time through the Paddle buyer portal, using the “Manage subscription” link in your transaction confirmation email, through your Contents.Team billing settings, or by contacting support@contents.team. Cancellation takes effect at the end of your current billing period, and you will not be charged for a later subscription period. Canceling a subscription does not automatically request a refund; use the process in Section 2 to request one.

5. Billing questions

If you believe a charge is incorrect or duplicated, contact Paddle through its buyer support portal and email support@contents.team from your billing-contact email. Include your organization name, invoice or transaction reference, the charge in question, and a short explanation.

6. Paddle policies

Paddle's Refund Policy and Buyer Terms also apply to transactions that Paddle processes.

7. Legal rights

This 14-day refund policy does not reduce any non-waivable refund, cancellation, withdrawal, or consumer right provided by applicable law.