Last updated August 26, 2026

Refund Policy

This Refund Policy explains how refunds and subscription cancellations work for Contents.Team purchases. Contents Team LLC is the seller of record for these purchases, and our payment processor, Stripe, processes the payments and the refunds we approve. This policy forms part of our Terms of Service.

1. 14-day refund window

You may request a full refund for any Contents.Team purchase within 14 calendar days of the transaction date. Requests submitted within this 14-day refund window will receive a full refund. This applies to subscription fees, seat charges, usage charges, add-ons, and other Contents.Team purchases.

2. How to request a refund

Submit your request within 14 calendar days of the transaction date by emailing support@contents.team from your billing-contact email. Include your organization name and the invoice or transaction reference shown on your receipt or in your Contents.Team billing settings. Do not send full card or bank-account numbers.

3. Refund processing

Contents Team approves and issues refunds for these purchases, and Stripe processes the refund back to your original payment method. We will approve every request submitted within the 14-day refund window, and the refund will be issued within 14 days. Access associated with a refunded purchase will end when the refund is issued.

4. Subscription cancellations

You may cancel a subscription at any time in your Contents.Team billing settings, which open the Stripe billing portal for your subscription, or by contacting support@contents.team. Cancellation takes effect at the end of your current billing period, and you will not be charged for a later billing period. Canceling a subscription does not automatically request a refund; use the process in Section 2 to request one.

5. Billing questions

If you believe a charge is incorrect or duplicated, email support@contents.team from your billing-contact email. Include your organization name, invoice or transaction reference, the charge in question, and a short explanation. We review billing questions ourselves; you do not need to contact our payment processor.

6. Legal rights

This 14-day refund policy does not reduce any non-waivable refund, cancellation, withdrawal, or consumer right provided by applicable law.