Last updated June 17, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, web application, mobile application, software, and related services provided by Contents Team LLC (“Contents Team,” “we,” “us,” or “our”) (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service does

Contents Team provides software tools designed to help insurance professionals, restoration companies, adjusters, and related users document, organize, review, and manage contents inventories using photos, AI-assisted analysis, and reporting features.

The Service is provided for documentation, workflow, and organizational purposes only. Contents Team does not provide legal, insurance, appraisal, adjusting, tax, or other professional advice, and is not a licensed public adjuster, appraiser, or insurance professional.

2. Eligibility

You must be at least 18 years old to use the Service. The Service is intended for business and professional use. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.

3. Accounts

You may need an account to access some or all of the Service. You are responsible for:

• maintaining the confidentiality of your account credentials,
• all activity that occurs under your account,
• keeping your account information accurate and current, and
• promptly notifying us of any unauthorized access to or use of your account.

We may suspend or restrict access to your account if we believe it has been compromised or is being used in violation of these Terms.

4. Subscriptions, usage, billing, pricing, and automatic renewal

Contents Team may offer monthly subscriptions, usage-based pricing, trials, promotional offers, and other pricing arrangements. Unless otherwise stated in a separate written agreement, paid access to the Service is billed on a monthly basis according to the pricing and packaging presented at the time of purchase.

Our current standard pricing is:

• $299 per user seat, per month,
• 500 included items per seat, per month,
• $0.80 per additional item, billed at the end of the billing cycle,
• no annual lock-in, cancel anytime.

All fees are non-refundable except as required by law. If payment is overdue or fails, we may suspend or terminate access to the Service or certain features. Payments are processed by third-party payment providers, whose terms and privacy policies apply to payment processing.

4.1 Automatic renewal and your consent

Your subscription will automatically renew. Unless otherwise stated, paid subscriptions automatically renew for successive monthly billing periods at the then-current rates until canceled. By starting a paid subscription, you provide your express affirmative consent to: (a) the automatic renewal of your subscription on a recurring monthly basis; (b) recurring charges to your payment method for subscription fees, applicable overage charges, taxes, and other amounts due; and (c) these renewal terms, which are presented to you clearly and conspicuously before purchase.

4.2 How to cancel

You may cancel at any time through your account settings or by contacting support@contents.team. We will not require you to take any unnecessary steps to cancel. Cancellation takes effect at the end of the current billing period unless otherwise stated.

4.3 Renewal and change reminders

We will send you a reminder of your ongoing subscription at least annually, and we will provide clear and conspicuous advance notice of any material change to your pricing, included usage, overage rates, or other material terms before that change applies to you. Each reminder and notice will identify the product or service, the amount and frequency of charges, and how to cancel.

4.4 Pricing and packaging are subject to change

Contents Team reserves the right to change its prices, fees, included usage allotments, overage rates, feature access, plan packaging, and billing terms at any time, in its sole discretion. Any change to recurring subscription pricing will apply prospectively, beginning with your next billing period after the change, and where required by applicable law we will provide the advance notice described in Section 4.3. If you do not agree to a price change, you may cancel before it takes effect as described in Section 4.2; your continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. We may also modify, add, remove, or repackage features and usage limits at any time.

5. Trials, beta features, and promotional offers

We may offer free trials, pilot access, discounts, beta features, credits, or promotional offers from time to time. Unless otherwise stated, these offers are temporary, may be modified or withdrawn at any time, may be subject to separate terms, and may be limited by user, organization, account type, geography, or use case. Beta or pre-release features are provided “as is,” may contain errors, and may be changed or discontinued at any time. Where a free trial converts to a paid subscription, we will obtain your affirmative consent and provide the disclosures described in Section 4 before any charge.

6. Customer Data and uploads

You retain ownership of the data, images, files, documents, and other content you upload, submit, or make available through the Service (“Customer Data”).

By using the Service, you grant Contents Team a limited, non-exclusive, worldwide license to host, store, reproduce, process, analyze, transmit, and display Customer Data solely as necessary to:

• provide and operate the Service,
• support platform functionality,
• generate outputs and reports,
• maintain security and reliability,
• provide support,
• enforce these Terms, and
• comply with applicable law.

We do not use Customer Data to train third-party or foundation AI models, and we do not sell Customer Data. We may create and use de-identified or aggregated data that does not identify you or any individual, where permitted by law.

You represent and warrant that:

• you own or control the necessary rights to all Customer Data you upload,
• you have all necessary permissions and, where required, consents from any individuals whose information appears in your Customer Data (including policyholders and other third parties) to upload and process that content through the Service, and
• your Customer Data and your use of the Service do not violate any law, contract, confidentiality obligation, privacy right, intellectual property right, or other third-party right.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Data.

6A. Data protection; our role

The Service is used to document property and may include personal information about individuals who are not our direct users (such as policyholders). For Customer Data, Contents Team acts as a processor / service provider that processes the data on your behalf and on your documented instructions; you act as the controller. Our processing of personal information within Customer Data is governed by our Data Processing Agreement, which is incorporated into these Terms by reference. Our handling of personal information is further described in our Privacy Policy.

7. AI-assisted features

The Service uses artificial intelligence, machine learning, automated classification, image analysis, and similar technologies to generate outputs such as item identifications, descriptions, categorizations, pricing references, estimates, or other suggestions.

These outputs are provided for convenience only and may be inaccurate, incomplete, inconsistent, or unavailable. You are solely responsible for reviewing, verifying, and approving all outputs before relying on them in claims, reports, submissions, internal workflows, or other business decisions.

Contents Team is not responsible for claim outcomes, coverage decisions, valuation disputes, depreciation decisions, pricing disputes, reporting conclusions, or other actions taken based on outputs generated by the Service.

The Service identifies and describes property and items; it does not perform facial recognition and does not collect or derive biometric identifiers (such as scans of facial geometry) from uploaded images.

8. Acceptable use

You agree not to, and not to allow others to:

• use the Service in violation of any law or regulation,
• upload unlawful, infringing, harmful, fraudulent, or malicious content,
• upload content you do not have the right to use,
• interfere with or disrupt the security, integrity, or availability of the Service,
• attempt to gain unauthorized access to the Service or related systems,
• reverse engineer, decompile, disassemble, copy, or attempt to extract source code, ideas, algorithms, or underlying technology from the Service, except where prohibited by law,
• use the Service to build, train, benchmark, or support a competing product or service,
• bypass usage limits, access controls, or security measures,
• scrape, crawl, or harvest the Service except as expressly authorized by us,
• use the Service to transmit malware or harmful code, or
• misuse trial accounts, promotional access, pricing, or subscription plans.

9. Intellectual property

The Service, including all software, workflows, interfaces, branding, logos, designs, text, graphics, reports, and related technology, is owned by Contents Team or its licensors and is protected by applicable intellectual property laws. These Terms do not transfer any ownership rights to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business use during your active subscription or permitted access period.

10. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback for any lawful purpose without compensation or obligation to you.

11. Third-party services

The Service may integrate with or depend on third-party services, including payment providers, hosting providers, communications providers, analytics tools, or AI-related providers. We are not responsible for third-party services, and your use of them may be subject to separate third-party terms and policies.

12. Service availability and changes

We may update, modify, suspend, or discontinue any part of the Service at any time. We do not guarantee that the Service will always be available, uninterrupted, secure, error-free, or compatible with your systems or workflows. We may impose or change limits on users, storage, projects, file size, exports, features, or usage at any time.

13. Suspension and termination

You may stop using the Service at any time and may cancel your subscription in accordance with Section 4.

We may suspend, restrict, or terminate your access to the Service, in whole or in part, if: you violate these Terms; you fail to pay applicable fees; we believe your use presents a security, legal, or operational risk; required by law; or we discontinue the Service or a portion of it.

Upon termination, your right to use the Service ends immediately. For a period of 30 days after termination, you may request export of your Customer Data, and we will make it available in a commonly used format, unless prohibited by law. After that period, we may delete or disable access to Customer Data in accordance with our retention practices, the Data Processing Agreement, legal obligations, and applicable agreements.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.

WITHOUT LIMITING THE FOREGOING, CONTENTS TEAM DOES NOT WARRANT THAT: THE SERVICE WILL MEET YOUR REQUIREMENTS; THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; ANY OUTPUTS, REPORTS, OR RESULTS WILL BE ACCURATE OR COMPLETE; ANY PRICING REFERENCES, ITEM IDENTIFICATIONS, OR AI-GENERATED CONTENT WILL BE CORRECT; OR THAT DEFECTS WILL BE CORRECTED.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: THE AMOUNT PAID BY YOU TO CONTENTS TEAM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR US $100 IF YOU HAVE NOT PAID ANY FEES.

The exclusions and limitations in Sections 14 and 15 do not apply to liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations, so portions of these sections may not apply to you.

15A. Force majeure

Contents Team will not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, power outages, denial-of-service attacks, or failures of third-party providers.

16. Indemnification

You agree to defend, indemnify, and hold harmless Contents Team and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: your use of the Service; your Customer Data; your violation of these Terms; or your violation of any law or third-party right.

17. Governing law and venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles. Subject to Section 18, any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Illinois, and you consent to their jurisdiction and venue.

18. Dispute resolution; arbitration and class-action waiver

Please read this section carefully — it affects how disputes are resolved.

Except for the excluded claims described below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, on an individual basis. The arbitration will be conducted in Illinois, or by videoconference or document submission where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and Contents Team agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Contents Team waive any right to a jury trial.

Excluded claims. Either party may bring an individual action in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@contents.team within 30 days of first accepting these Terms. If you opt out, Section 17 governs dispute resolution.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the updated Terms through the Service. For non-material changes, your continued use of the Service after the updated Terms become effective constitutes acceptance. For material changes, we will provide advance notice and obtain your affirmative agreement before the changes apply to you. If you do not agree to updated Terms, you must stop using the Service.

20. General terms

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

21. Entire agreement; order of precedence

These Terms, together with our Privacy Policy and Data Processing Agreement (each incorporated by reference), constitute the entire agreement between you and Contents Team regarding the Service and supersede prior or contemporaneous agreements relating to the Service. If you have signed a separate written master services agreement or order form with Contents Team, that agreement controls to the extent it conflicts with these Terms.

22. Contact

Contents Team LLC
2501 Chatham Road
Suite N
Springfield, IL 62704
United States
Email: support@contents.team