Last updated April 21, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, web application, mobile application, software, and related services provided by Contents Team LLC (“Contents Team,” “we,” “us,” or “our”) (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service does

Contents Team provides software tools designed to help insurance professionals, restoration companies, adjusters, and related users document, organize, review, and manage contents inventories using photos, AI-assisted analysis, and reporting features.

The Service is provided for documentation, workflow, and organizational purposes only. Contents Team does not provide legal, insurance, appraisal, adjusting, tax, or other professional advice.

2. Eligibility

You must be at least 18 years old to use the Service.

The Service is intended for business and professional use. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts

You may need an account to access some or all of the Service.

You are responsible for:

• maintaining the confidentiality of your account credentials,
• all activity that occurs under your account,
• keeping your account information accurate and current,
• promptly notifying us of any unauthorized access to or use of your account.

We may suspend or restrict access to your account if we believe it has been compromised or is being used in violation of these Terms.

4. Subscriptions, usage, billing, and pricing

Contents Team may offer monthly subscriptions, usage-based pricing, trials, promotional offers, and other pricing arrangements.

Unless otherwise stated in a separate written agreement, paid access to the Service is billed on a monthly basis according to the pricing and packaging presented at the time of purchase.

Based on our current standard pricing:

• subscriptions are billed per user seat, per month,
• each paid seat may include a monthly usage allotment,
• usage above the included allotment may be billed as overage usage,
• overage charges may be billed at the end of the applicable billing cycle.

For example, current pricing may include:

• $299 per user per month,
• 500 included items per seat per month,
• $0.80 per additional item billed at the end of the cycle,
• no annual lock-in,
• cancel anytime.

All fees are non-refundable except as required by law.

If payment is overdue or fails, we may suspend or terminate access to the Service or certain features.

Payments may be processed by third-party payment providers. Their terms and privacy policies apply to payment processing.

Auto-renewal

Unless otherwise stated, paid subscriptions automatically renew for successive monthly billing periods until canceled.

You authorize us and our payment processor to charge the payment method on file for recurring subscription fees, applicable overage charges, taxes, and other amounts due.

You may cancel at any time, but cancellation will generally apply at the end of the current billing period unless otherwise stated.

Pricing and packaging may change

Pricing, included usage, overage rates, feature access, plan packaging, and billing terms are subject to change at any time in our discretion. Any changes will apply prospectively. We may provide advance notice where required by law or where commercially appropriate.

We may also modify, add, remove, or repackage features, usage limits, and plan inclusions at any time.

5. Trials, beta features, and promotional offers

We may offer free trials, pilot access, discounts, beta features, credits, or promotional offers from time to time.

Unless otherwise stated:

• these offers are temporary,
• may be modified or withdrawn at any time,
• may be subject to separate terms,
• may be limited by user, organization, account type, geography, or use case.

Beta or pre-release features may be made available “as is,” may contain errors, and may be changed or discontinued at any time.

6. Customer Data and uploads

You retain ownership of the data, images, files, documents, and other content you upload, submit, or make available through the Service (“Customer Data”).

By using the Service, you grant Contents Team a limited, non-exclusive, worldwide license to host, store, reproduce, process, analyze, transmit, display, and otherwise use Customer Data solely as necessary to:

• provide and operate the Service,
• support platform functionality,
• generate outputs and reports,
• maintain security and reliability,
• provide support,
• enforce these Terms,
• comply with applicable law.

You represent and warrant that:

• you own or control the necessary rights to all Customer Data you upload,
• you have all necessary permissions to upload and use that content through the Service,
• your Customer Data and your use of the Service do not violate any law, contract, confidentiality obligation, privacy right, intellectual property right, or other third-party right.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Data.

7. AI-assisted features

The Service may use artificial intelligence, machine learning, automated classification, image analysis, and similar technologies to generate outputs such as item identifications, descriptions, categorizations, pricing references, estimates, or other suggestions.

These outputs are provided for convenience only and may be inaccurate, incomplete, inconsistent, or unavailable.

You are solely responsible for reviewing, verifying, and approving all outputs before relying on them in claims, reports, submissions, internal workflows, or other business decisions.

Contents Team is not responsible for claim outcomes, coverage decisions, valuation disputes, depreciation decisions, pricing disputes, reporting conclusions, or other actions taken based on outputs generated by the Service.

8. Acceptable use

You agree not to, and not to allow others to:

• use the Service in violation of any law or regulation,
• upload unlawful, infringing, harmful, fraudulent, or malicious content,
• upload content you do not have the right to use,
• interfere with or disrupt the security, integrity, or availability of the Service,
• attempt to gain unauthorized access to the Service or related systems,
• reverse engineer, decompile, disassemble, copy, or attempt to extract source code, ideas, algorithms, or underlying technology from the Service, except where prohibited by law,
• use the Service to build, train, benchmark, or support a competing product or service,
• bypass usage limits, access controls, or security measures,
• scrape, crawl, or harvest the Service except as expressly authorized by us,
• use the Service to transmit malware or harmful code,
• misuse trial accounts, promotional access, pricing, or subscription plans.

9. Intellectual property

The Service, including all software, workflows, interfaces, branding, logos, designs, text, graphics, reports, and related technology, is owned by Contents Team or its licensors and is protected by applicable intellectual property laws.

These Terms do not transfer any ownership rights to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business use during your active subscription or permitted access period.

10. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback for any lawful purpose without compensation or obligation to you.

11. Third-party services

The Service may integrate with or depend on third-party services, including payment providers, hosting providers, communications providers, analytics tools, or AI-related providers.

We are not responsible for third-party services, and your use of them may be subject to separate third-party terms and policies.

12. Service availability and changes

We may update, modify, suspend, or discontinue any part of the Service at any time.

We do not guarantee that the Service will always be available, uninterrupted, secure, error-free, or compatible with your systems or workflows.

We may impose or change limits on users, storage, projects, file size, exports, features, or usage at any time.

13. Suspension and termination

You may stop using the Service at any time and may cancel your subscription in accordance with your plan terms.

We may suspend, restrict, or terminate your access to the Service, in whole or in part, if:

• you violate these Terms,
• you fail to pay applicable fees,
• we believe your use presents a security, legal, or operational risk,
• required by law,
• we discontinue the Service or a portion of it.

Upon termination, your right to use the Service ends immediately. We may delete or disable access to Customer Data in accordance with our retention practices, legal obligations, and applicable agreements.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.

WITHOUT LIMITING THE FOREGOING, CONTENTS TEAM DOES NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR REQUIREMENTS,
• THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE,
• ANY OUTPUTS, REPORTS, OR RESULTS WILL BE ACCURATE OR COMPLETE,
• ANY PRICING REFERENCES, ITEM IDENTIFICATIONS, OR AI-GENERATED CONTENT WILL BE CORRECT,
• DEFECTS WILL BE CORRECTED.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTS TEAM’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT PAID BY YOU TO CONTENTS TEAM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR
• US $100, IF YOU HAVE NOT PAID ANY FEES.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Contents Team and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Service,
• your Customer Data,
• your violation of these Terms,
• your violation of any law or third-party right.

17. Governing law and venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Illinois, and you consent to their jurisdiction and venue.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the updated Terms through the Service.

By continuing to use the Service after updated Terms become effective, you agree to the revised Terms. If you do not agree, you must stop using the Service.

19. General terms

These Terms constitute the entire agreement between you and Contents Team regarding the Service and supersede prior or contemporaneous agreements relating to the Service.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

20. Contact

Contents Team LLC
2501 Chatham Road
Suite N
Springfield, IL 62704
United States
Email: support@contents.team