Last updated April 21, 2026

Privacy Policy

Contents Team LLC (“Contents Team,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, platform, software, and related services (the “Service”).

1. Who we are

Contents Team LLC
2501 Chatham Road
Suite N
Springfield, IL 62704
United States
Email: support@contents.team

2. Scope

This Privacy Policy applies to personal information we collect when you:

• visit our website,
• create or use an account,
• upload photos, documents, reports, or other content,
• use the Service,
• contact us, or
• otherwise interact with us in connection with the Service.

This Privacy Policy does not apply to third-party websites, products, or services that we do not control.

3. Information we collect

We may collect the following categories of information:

Information you provide

• Name
• Email address
• Company or organization name
• Account and profile information
• Support messages and other communications
• Uploaded photos, documents, spreadsheets, reports, and inventory data
• Claim, project, room, item, workflow, and related information you submit
• Billing and transaction information, if applicable

Information collected automatically

• IP address
• Device and browser information
• Operating system
• Usage activity
• Log and diagnostic data
• Cookie and session information

Information generated through use of the Service

• Inventory outputs
• AI-assisted descriptions, categorizations, and related generated content
• Audit records
• Workflow and status history
• System metadata associated with account or platform activity

Information from third parties

We may receive information from service providers and third parties such as authentication providers, payment processors, analytics providers, infrastructure providers, and integrations you choose to connect.

4. How we use information

We may use personal information to:

• provide, operate, maintain, and improve the Service,
• create and manage accounts,
• authenticate users and maintain secure sessions,
• process uploaded photos, documents, and other content,
• generate inventories and related outputs,
• support AI-assisted processing and related platform features,
• respond to support requests and communicate with users,
• process billing and payments,
• monitor usage, performance, and reliability,
• detect, investigate, and prevent fraud, abuse, and security incidents,
• enforce our terms, policies, and legal rights,
• comply with legal obligations.

5. AI and automated processing

Contents Team may use artificial intelligence, machine learning, and automated tools to process uploaded photos, documents, and inventory-related content.

These tools may be used to help identify items, generate descriptions, assist with categorization, organize data, and support inventory-related outputs. AI-assisted results may not always be complete or accurate, and users are responsible for reviewing outputs before relying on them.

We may provide uploaded content and related data to service providers that perform AI or related processing on our behalf, subject to applicable contractual, legal, and technical safeguards.

6. How we share information

We do not sell personal information.

We may share personal information:

• with vendors and service providers that help operate the Service, including providers of hosting, authentication, storage, analytics, communications, payment processing, security, and AI-related processing,
• within your organization, if you use the Service through a business or organization account,
• when required by law or legal process,
• to protect rights, safety, security, or property,
• in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar business transaction,
• with your direction or consent.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain records, resolve disputes, enforce agreements, protect security, and comply with legal obligations.

In general:

• account information is retained while your account is active and for a reasonable period afterward,
• uploaded files, project data, and inventory records are retained based on operational needs, customer instructions, deletion requests, and legal requirements,
• support records may be retained to manage support history and improve service quality,
• log, usage, and security data may be retained for troubleshooting, monitoring, and fraud prevention,
• billing and transaction records may be retained as required for accounting, tax, and legal compliance.

We may also retain de-identified or aggregated information where permitted by law.

8. Cookies and similar technologies

We use cookies and similar technologies to:

• keep users logged in,
• maintain secure sessions,
• remember preferences,
• understand how the Service is used,
• improve performance and functionality,
• support security and fraud prevention.

You may be able to manage cookies through your browser settings, but disabling certain cookies may affect how the Service functions.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure.

No system is completely secure, and we cannot guarantee absolute security.

10. International data transfers

Contents Team is based in the United States, and your information may be processed, stored, or accessed in the United States and other countries where we or our service providers operate.

If you are located outside the United States, your information may be transferred to countries that may not provide the same level of data protection as your home jurisdiction. Where required by applicable law, we take steps intended to provide appropriate safeguards for such transfers.

11. Your privacy rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• access personal information we hold about you,
• correct inaccurate information,
• request deletion of personal information,
• object to or restrict certain processing,
• withdraw consent where processing is based on consent,
• request data portability where required by law,
• not be discriminated against for exercising applicable rights.

To exercise applicable privacy rights, contact us at support@contents.team. We may take reasonable steps to verify your identity before responding.

12. California privacy rights

If you are a California resident, you may have rights under California law, including the right to:

• know the categories of personal information we collect,
• know the sources of that information,
• know the business or commercial purposes for collecting, using, or disclosing it,
• know the categories of third parties to whom it is disclosed,
• request access to specific pieces of personal information,
• request correction of inaccurate personal information,
• request deletion of personal information, subject to exceptions,
• not be discriminated against for exercising your rights.

Contents Team does not sell personal information and does not knowingly sell or share the personal information of individuals under 16 years of age.

California privacy requests may be submitted by emailing support@contents.team. Authorized agents may submit requests on behalf of California residents, subject to appropriate verification.

13. EEA and UK rights

If you are located in the European Economic Area or the United Kingdom, you may have the right, subject to applicable law, to:

• access your personal data,
• correct inaccurate personal data,
• request deletion of your personal data,
• restrict processing,
• object to certain processing,
• request data portability,
• withdraw consent where processing is based on consent,
• lodge a complaint with the relevant data protection authority.

We generally process personal data on one or more of the following legal bases:

• performance of a contract,
• legitimate interests,
• compliance with legal obligations,
• consent, where applicable.

14. Children’s privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal information directly from individuals under 18.

If you believe a child has provided personal information to us, please contact us at support@contents.team.

15. Third-party services

The Service may include or rely on third-party tools, platforms, or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and post the revised version through the Service.

If required by law, we will provide additional notice or obtain consent for material changes.

17. Contact us

Contents Team LLC
2501 Chatham Road
Suite N
Springfield, IL 62704
United States
Email: support@contents.team