ContentsTrack by Verisk in 2026: what it does, who it fits, and the alternatives

If you run a restoration contents division, ContentsTrack is probably already on your radar. It is Verisk's app for the physical side of a contents claim: the pack-out, the vault, the cleaning log, the pack-back. People search for it by half a dozen names ("contentstrack," "content track," "contents track," even "content tracker"), which tells you something on its own: the product is widely used and poorly explained outside Verisk's own marketing pages.

This is a working guide to what ContentsTrack actually does, how it differs from the XactContents module people confuse it with, what it costs (as much as anyone can say without a quote), the app reliability you should know about before you hand it to a crew, and the tools worth putting next to it. We sell software in this category, so read the comparison section with that bias in mind. We have tried to be specific enough that you can catch us where we tilt.

What ContentsTrack actually is

ContentsTrack is Verisk's pack-out and pack-back inventory software for restoration. A technician opens the mobile app at the loss site and works item by item: photograph it, let the app's object recognition suggest a description, and mark it for cleaning, storage, replacement, or a questionable hold. Each item gets a location, and as it moves through the warehouse the location updates, so the chain of custody from the home to the vault and back is recorded rather than reconstructed from memory.

The output is two things at once. The crew gets a tracking system for physical items in storage. The estimator gets an inventory that syncs into Xactimate and XactContents, where the contents schedule is priced and sent to the carrier. That dual purpose is the whole point. ContentsTrack is built so the act of packing the home also produces the record the carrier needs.

It runs on iPads and Android devices, the app is free to download, and multiple crew members can work the same job at the same time. For a contents division that handles real pack-outs week in and week out, that is the core of the job.

ContentsTrack vs XactContents: the confusion to clear first

The single most common mistake buyers make is treating ContentsTrack and XactContents as the same product. They are not, and knowing the difference saves a wasted sales call.

XactContents is a module inside Xactimate. It builds the priced contents schedule: the line items, the replacement costs, the depreciation, the totals the carrier reviews. It lives where structural estimating lives and is the pricing engine for personal property.

ContentsTrack is a separate app for the physical workflow. It does not price the schedule. It captures, classifies, and tracks the items, then hands that inventory to XactContents for pricing. One tool moves and tracks boxes; the other turns the contents into a number.

So the question is not "ContentsTrack or XactContents." Most Verisk-stack restoration shops that do pack-outs end up using both: ContentsTrack in the field and warehouse, XactContents for the priced schedule that flows into the Xactimate estimate. For a fuller map of how contents moves through the Verisk tools, the Xactimate contents workflow guide walks the three paths in detail.

What ContentsTrack does well

A few things genuinely work, and they are the reasons the product holds its place.

Chain of custody is the strongest. Every item carries a status and a location that update as it moves, so when a homeowner calls asking where their grandmother's china is, the answer is in the system instead of in a technician's head. On a large pack-out that traceability is the difference between a clean reinspection and a vault visit that goes nowhere.

The Verisk integration is the second. Because ContentsTrack, XactContents, Xactimate, and ClaimXperience are one ecosystem, the inventory does not get retyped between systems. Cleaning-related line items auto-populate from your descriptions, and the homeowner can see status through the ClaimXperience portal without a technician fielding the call. If your shop already lives inside the Verisk stack, that lack of a handoff seam is worth real money.

The third is field practicality on the basics. Photos and voice notes attach to items as you go, several people can divide a big job across their phones, and the customer-facing inventory reports come out with photos included. For the everyday mechanics of getting a home packed and documented, the foundation is there.

Where ContentsTrack gets hard

The honest part. Three things are worth knowing before you commit a crew to it.

The learning curve is real

ContentsTrack is enterprise software, and it carries enterprise weight. Job setup, inventory capture, location tracking, and the export into Xactimate each have their own steps, and Verisk maintains a full library of training videos because the workflow is not something a new technician picks up in an afternoon. Search volume for "contents track training" is steady for a reason. Budget for onboarding time, not just a license.

App stability has been a recurring complaint

This is the one that bites in the field. As of 2026-05-26, the mobile app's store rating has sat below three stars (verify current rating against App Store and Google Play before relying on this claim), and the reviews are specific: the app closing itself when a technician takes a photo or scans a code, work lost on lower-memory phones, and questions about where photos are saved. Verisk has shipped fixes for some of these, including memory handling on older Android devices, but the pattern has persisted across versions.

None of that means the product is unusable. Plenty of shops run it every day. It means you should test it on the actual phones your crew carries, on a genuinely large job, before you trust it with a hundred-item pack-out and no paper backup.

Pricing is a black box until you call

There is no public price for ContentsTrack. Verisk routes you to sales, and the model is quote-based with discounts that scale with volume. That is normal for enterprise software, but it makes the buy hard to compare against tools that publish a rate, and it makes budgeting for a shop with swingy contents volume a guessing game until you have a quote in hand.

What it costs, honestly

Since the number is not published, here is the most useful thing to say: ask for the structure, not just the figure.

Is the quote per organization, per seat, per job, or per item? A per-organization or per-seat deal rewards high, steady volume and punishes a shop with a quiet quarter. A per-job or per-item model tracks the actual work. Get the contract structure in writing, then run your last twelve months of contents claims against it. A tool that looks cheap at your busiest month can look expensive across a slow one, and the rate card alone will not tell you which you are.

For the per-claim cost math across the whole pack-out category, the contents pack-out software comparison lays out the per-seat, per-job, and per-item brackets side by side so you can see where ContentsTrack's quote lands against the rest.

The AI question

Verisk has leaned into AI for ContentsTrack, and the app's object recognition suggests an item description from a photo so the technician is not typing every name from scratch. That is a real time saver on the capture step, and Verisk has been adding more AI-assisted contents tooling recently.

Worth being precise about what that AI does, though, because the word covers two very different jobs. Object recognition identifies what is in a photo and writes a description. It does not source a replacement price, decide a category-consistent depreciation rate, or grade condition against the visible damage. Those steps still land on the operator.

The newer class of AI-extraction tools goes further. They read the item, classify it, suggest a condition grade from the photo, and pull a sourced replacement cost from a live retail database, so the operator audits a draft line instead of building it. That distinction matters most when your slow step is the priced schedule rather than the physical move. The 2026 contents inventory software buyer's guide pulls apart recognition versus extraction in more depth, because most tools sold as "AI contents inventory" sit at the recognition end.

Who ContentsTrack actually fits

The product suits some shops well and is overkill for others. Picking by your real volume and workflow beats picking by brand familiarity.

A restoration enterprise with a dedicated contents division, a storage facility, and steady pack-out volume is the home audience. If you are moving items through a vault every week, the chain-of-custody tracking and the Verisk integration earn their keep, and the learning curve amortizes across a team that uses the tool daily.

A mid-size restoration shop where contents is one of several disciplines sits in a grayer zone. The full pack-out apparatus may be more than the work requires, and a lighter field tool that also handles contents can cover the ground with less training overhead. The restoration pack-out field guide walks the pre-pack-to-vault workflow so you can judge how much tooling your volume actually justifies.

A public adjuster or a desk adjuster does not need ContentsTrack at all. There is no physical pack-out in that work. What a PA needs is a defensible priced schedule, which is a different tool and a different problem.

A shop whose only real bottleneck is the priced schedule build, not the physical move, is paying for capability it will not use. If the items are already documented and the slow part is producing the carrier-ready schedule, an extraction tool solves that directly and leaves the vault workflow to whatever you already have.

The alternatives worth comparing

ContentsTrack is one option in a crowded field. Three are worth putting next to it.

Encircle covers field documentation and contents in a single app and is the common pick for mid-size shops that want photos, sketches, and contents in one place. It does field capture well and runs lighter on vault management. For a direct feature-by-feature read, see the Encircle alternative comparison.

iCat targets restoration enterprises with deep contents operations and bundles its tooling into a single plan rather than quoting piecemeal. If you are comparing enterprise pack-out platforms head to head, it belongs on the list.

AI-extraction tools, including Contents.team and Adjust Square, focus on the priced schedule. They produce a draft inventory with sourced pricing and category-consistent depreciation from the photos, which is the right answer when your slow step is the desk build rather than the warehouse. They do not replace a vault workflow; they shrink the schedule-production hours.

A two-week test before you sign

The fairest way to evaluate ContentsTrack, or to weigh it against an alternative, is two weeks of parallel running rather than a demo and a gut call.

Pick three contents jobs you have not yet written, and at least one of them should be genuinely hard, with a large item count, multiple rooms, and real damage variation. Easy jobs make every tool look good. For each job, run it both ways: your current workflow and the tool you are testing. Track three numbers per job per tool. Total hands-on time from the loss site to a carrier-ready schedule. Number of lines that needed manual price sourcing or depreciation fixes. Whether the export passed your own eye test on the first pass.

At the end you have nine real data points per tool, and multiplied by your monthly volume that is the decision input. While you are at it, run the heaviest job on the phones your crew actually uses, so app stability shows up in the test instead of in production.

Where Contents.team fits in this picture

Contents.team is not a pack-out platform, and it does not compete with ContentsTrack on chain of custody or vault tracking. It sits at the schedule end of the workflow.

You upload the photos from a job, the AI extracts every item, grades condition from the visible damage, and lands each line with a sourced replacement cost and a category-consistent depreciation suggestion. The export drops into Xactimate as a contents block in the standard XLSX column format. Pricing is per item with a per-seat allowance: $0 base, 500 items included per cycle, $0.80 per item after that, no annual commitment, and a direct trial with no waitlist or demo gate.

The honest framing: if your bottleneck is the physical pack-out and the vault, ContentsTrack or a comparable platform is the tool, and Contents.team is not a substitute for it. If your bottleneck is the priced schedule, meaning the hours that disappear into sourcing prices and setting depreciation, that is the one thing Contents.team is built to take off your desk, and it works alongside whatever you use to move the boxes.

Try it on one claim

Pick one contents job whose schedule you are about to build, run the photos through Contents.team next to your normal process, and time both. If the extracted schedule holds up to your eye and imports cleanly into Xactimate, the math will make the case better than this page can.

Start a Contents.team account →

Or email sales@contents.team and we will run a working session on one of your real jobs.

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Last updated: May 25, 2026. ContentsTrack features, app behavior, and pricing are set by Verisk and change over time; confirm current details with Verisk before a purchase decision.